Rethinking Personal Care

The SSD Connect Alliance is working with Aspex Consulting to review and seek to improve personal care for older Australians. The project is exploring how the current CHSP personal care offerings can be enhanced as we move into Support at Home.

Development

We began the project with a review of existing research and publications on personal care service delivery in Australia.

We then had extensive discussions with people working in personal care, including home support workers, community support team leaders and unit managers.

From this thorough research we developed a draft enhanced service delivery model.

The enhanced service model aligns with the Department of Health and Aged Care’s Support at Home program and the draft strengthened Aged Care Quality Standards.

The model has 2 focus areas:

  • Person-centred care as the foundation for all personal care services

  • Meeting the specific needs of older people who live with dementia and behaviours of concern.

Pilot

We’re currently working with personal care providers to pilot key aspects of the draft enhanced service delivery model. The model will be further refined after the pilot.

Delivery

We’re expecting to release the final enhanced service delivery model in early 2025.

Guidance resources will accompany the model. These resources will support CHSP-funded personal care providers to review and implement the aspects of the model that enhance their current service delivery.

Contact

If you’d like to find out more please contact:
Meg Henderson
Regional Advisor – Sector Support & Development
North Metro, West Metro, Loddon Mallee


Check out our other projects

Sensitive Conversations