This online workshop features an overview of consumer engagement in aged care + practical ways to involve consumers in the design, delivery and evaluation of services.
The workshop covers
✔️ Consumer engagement as a core component of ongoing quality improvement
✔️ Aged care provider requirements in relation to consumer engagement (aligned to the Aged Care Act, Aged Care Quality Standards and Strengthening Provider Governance reform)
✔️ Guiding principles of effective consumer engagement
✔️ Key consumer engagement strategies (for example, quality care advisory groups, consumer representatives, feedback systems)
✔️ Practical ways to ensure consumer engagement strategies are meaningful and achievable (within the scope of your service and resources)
✔️ Resources to support implementation.
Who’s it for
Staff from CHSP-funded services who are actively involved in ongoing quality improvement. This may include managers and program leaders, staff involved with quality improvement and consumer engagement strategies.
Facilitated by
Kate Pascale & Associates
Presented by
Eastern Sector Support and Development Team, SSD Connect Alliance and Bayside City Council SSD.