Registered Supporters

Categories 1-6

Overview

Under the Aged Care Act 2024, every older person is presumed to have the ability to make their own decisions – this is known as presumed capacity.

But when an older person wants extra support to communicate or understand information, they can nominate a registered supporter. Importantly, a registered supporter is not automatically a decision-maker.

There are 3 types of Registered Supporters:

  1. Supporter
    The older person agrees to share certain information and documents with this person. The supporter can help explain information and communicate decisions, but cannot make decisions for the older person.

  2. Supporter Lite
    Similar to a Supporter, but without automatic access to the older person’s information and documents. Their role is purely supportive, based on what the older person chooses to share.

  3. Supporter Guardian (appointed decision-makers)
    This person has legal authority to act on behalf of the older person – for example, as a guardian or under an enduring power of attorney. They must be officially recognised under Commonwealth, State or Territory arrangements and will receive information and documents that must be shared under the new Act

These new roles replace the old ‘regular representatives’ and ‘authorised representatives’ categories. Supporter Guardians (appointed decision-makers) have clearly defined responsibilities – and breaching them may result in serious penalties.

Key Resources

Registered supporters in aged care

Webpage covering:

  • Supporting older people to make decisions

  • A new registered supporter role for aged care

  • Transition arrangements for the new registered supporter role

Created by: Department of Health, Disability and Ageing


Registered supporter resources

Resources to help you understand the responsibilities of registered supporters, key stakeholders and the broader regulatory environment.

What's included:

  • Fact sheets

  • FAQs

  • Policies

  • Videos

Created by: Department of Health, Disability and Ageing


You Might Be Interested In

The Supported Decision Making section of our
Aged Care Act Communications Toolkit
Pages 98-113

  • Board Briefing Paper

  • Staff & Client Newsletters

  • Letter to families

  • Staff Script and FAQ