Delivered over 5 weeks, this 5 part series gives you the skills and confidence to design and deliver consumer feedback strategies that actually work. You can empower the older people you work with to participate and give you the information you need to drive improvement.
The series focuses on practical strategies that are easy, inexpensive and realistic to implement within a busy schedule.
Session 5: Using consumer feedback to make changes
This webinar focuses on how to ensure consumer feedback is used to inform ongoing quality improvement.
The session includes:
• Maximising the value of consumer feedback
• How to interpret, understand and use consumer feedback
• When, why and how to share learnings
• Creating supportive workplace systems and culture.
Who’s if for
Staff working for CHSP-funded aged care providers who are actively involved in the collection and use of consumer feedback to support ongoing quality improvement.
Presented by
The Eastern SSD Partnership, SSD Connect Alliance and Bayside City Council SSD
Webinar Recording
The webinars will be recorded and made available to registered participants for 2 weeks after the webinar date. Please note: the recording is for registered participants and cannot be shared.
Attendance requirements
To be eligible for a statement of attendance and CPD points, you must attend every session, actively participate in the training and complete an evaluation form. If you miss a session (or part of a session) you have 2 weeks to view the recording. You’ll need to submit a short questionnaire to demonstrate your participation after watching the recording.
The Series
Every Tuesday 9:30 am - 11:30 am (AEST)
Session 1: Planning effective feedback strategies – 7 May
Session 2: Consumer surveys – 14 May
Session 3: Consumer interviews & focus groups – 21 May
Session 4: Creative data collection strategies – 28 May
Session 5: Using consumer feedback to make changes – 4 June
Have you registered for the other sessions?